Players of the gambling site should able to get advice and assistance at any time. So, Silver Oak technical support works seven days a week and on holidays. Support operators are ready to answer questions about the rules of the online casino and the games presented in the collection. Customer service is available to both authorized users and site guests without registration.
Silver Oak Support Contacts
There are several ways to contact the site administration. You should choose a specific one depending on the urgency of the topic of the request, the complexity of the problem, and the approximate volume of the appeal. Support contacts are opened in the left side menu item “Support”.
All incoming applications are considered by managers in turn. There is no point in duplicating the same message in multiple ways. You just need to wait for a response.
Online Chat
This method is used in 97% of cases. Live chat with an operator allows you to write a message and get a response without leaving the online casino site. Selecting Help Desk (Live) opens a window on the right side of the screen. At the beginning of the dialog, the user is prompted to select the section for which consultation is required:
- Payments – consultations on deposits and withdrawals.
- Account – registration, verification, affiliate program.
- Games – the rules of slot machines and other gambling entertainment of the site.
- Bonuses – questions about incentive awards.
- It doesn’t matter – the general aspects of the operation of the Silver Oak online casino.
The history of correspondence is saved until the browser is closed and the client logs out of the account. It is possible to attach image files. This feature allows you to explain the text with screenshots so that the operator can better understand the essence of the problem.
E-mail is mainly used for non-urgent matters. The method allows you to send large messages. For clarity, you can attach files with images and video clips. This helps to illustrate the message, show the player’s course of action and the system’s reaction.
It is recommended to structure the appeals, break them down into paragraphs in order to consistently describe the problem situation. This approach will help the Silver Oak Support Manager to better understand the causes of the player’s difficulties and help resolve them faster.
Feedback Form on the Site
This method is under development. It is supposed to introduce a form for creating quick hits. Replies must be received by e-mail, and a special field will be entered for the address. Other details are not yet known.
Social Networks and Instant Messengers
At the bottom of any page of the site there are links to online casino resources:
- The official Silver Oak community on the VKontakte social network.
- Channel in the Telegram messenger.
Here daily there are casino news, and current promotional codes for instant bonuses. In the comments to publications, users can exchange views and ask about points of interest. Sometimes the administration responds in private messages.
This method is recommended to be used for solving not too important issues. If the problem requires an official response, it is worth writing in the online chat or by e-mail.
Questions for Contacting Silver Oak Technical Support
In 90% of cases, visitors can find the necessary information on their own. The “Support” section contains a list of popular questions from casino customers. It is recommended that you read the answers first. If they do not contain the information the player needs, you should write to the operators.
To get a quick consultation, you need to follow the general rules:
| Allowed Questions | What Not to Do |
| Registration on the site, account verification Be | rude, threaten managers |
| Replenish an account, withdraw funds | Use obscene vocabulary |
| Participation in promotions, receive bonuses | Ask questions about possible ways to circumvent the |
| rules Gambling rules | Enter misleading support operators |
| Affiliate program | Trying to find out confidential information about the administration and employees |
Technical support employees appreciate politeness and adequacy in messages. For rudeness and outright rudeness, the user can be punished by restricting access to the functions of the casino site.
During the dialogue, the manager can ask clarifying questions to get a clear picture of the situation. The clearer the situation is, the faster the operator will be able to help with the solution.
How Long to Wait for a Response
The response time depends on the chosen method of contact. In online chat, operators respond on average within ten minutes. Email requests are processed within one business day.
Response times may increase during times of high customer activity. This pattern can be observed on weekends and holidays. The responses to user requests are received in any case.
Summary
Site visitors can get advice on all aspects of the online casino. Customer service managers are available 24/7. Before sending a message, it is recommended to study the section of frequently occurring topics and the Terms and Conditions of the site. This will help you find the information you need. To get an exhaustive consultation, it is worth structuring the appeals, illustrating them with screenshots or videos.